Terms
& Conditions
1.
Deliverables
1.1
The list of features as
listed in the website for each subscription plan of eZLabs.in subscription
shall be considered as the list of deliverables for the said plan.
1.2
The list of deliverables for
each plan may change from time to time based on regular enhancement &
upgradation of the product by eZLabs. However,
reasonable effort shall be invested to ensure backward compatibility of all
such features to maintain continuity of data & product features.
2.
Payment Terms
2.1
The Cost mentioned above is
payable towards Monthly Usage Charges for the Comprehensive Software package
containing all the features that are listed in the features section of the
website & as discussed during the product demonstration, if any.
2.2
All taxes shall be paid extra
as applicable at the time of the payment.
3.
The Payment
Schedule
3.1
The Monthly /
Yearly Usage Charges shall be paid at the beginning of the subscription renewal
month on or before the 05th of the month.
3.2
Subscription
renewal month shall be the first month of the renewed period of subscription.
3.3
The subscription
amount shall be calculated based on the plan selected by the user at the time
of “Signup”.
3.4
The company may
also provide, from time to time, various payment plans that may allow user to
pay subscription charges for more than one month at a time. However, the user
shall have the choice to opt for such plans, if so desired by the user at the
time.
4.
Exclusions: The price
mentioned excludes:
4.1
Computer Hardware like
Servers, Clients, Printers, Scanners, etc.
4.2
Networking Hardware like
Hubs, Modems, Switches, Cabling and allied labor cost, etc.
4.3
Computer software like OS,
Database Software etc.
4.4
Networking and Internet
Charges, etc.
5.
Training
5.1
All training shall be
provided online only.
5.2
Staff to be trained in all
departments shall be identified by the client (Diagnostic Lab / Hospital) Authorities.
5.3
Training shall be provided
to all identified staff.
5.4
The Client shall provide all
required training infrastructure like training room, machines and required
stationery, if any.
5.5
The Client shall depute
dedicated training time for all staff to be trained.
5.6
Each User would be required
to undergo a training of minimum 5 Hours spread over a period of 5 days.
5.7
If the client requires
Training Services to be extended beyond the above-mentioned timeframe, the same
may be offered by eZLabs on a chargeable basis. The
charges for the same shall be provided as and when the training is request is
received from the Client.
5.8
Training schedule shall be
fixed at mutually convenient times, however, within working hours (10:00 AM to
05:00 PM) on working days (Monday to Friday, not including national holidays).
6.
Product Enhancements &
Technical Support
6.1
All issues shall be logged
in on the online “Self Service Application” provided within eZLabs.in LIS Application.
6.2
Login credentials on SSA for
one authorized user shall be provided to the user designated by the client as the
Single Point of Contact for the maintenance of the eZLabs.in LIS Application.
6.3
Technical Support shall be
provided online only.
7.
Cancellation & Refund
Policy
7.1
Non – Payment of
subscription charges shall automatically lead to cancellation of the subscription.
7.2
The subscription account
shall be available to the user for usage till the end of the current
subscription period.
7.3
Subscription once paid, SHALL
NOT BE REFUNDED.